Current System Status and Announcements

 

Update – 12/5 – 6:00PM – All systems are operational, a few minor items we are working on currently.

 

  • Billing is one of our big items we have been working on behind the scenes as time has allowed. We are very close to being able to grant access to the billing portal, some fine tuning remains. We appreciate everyone’s patience, as we have said we have not disabled service for anyone for non-payment and wont be until we are fully operational. All bills going forward will be electronic, meaning we will email you an invoice for payment.
  • Spam White/Blacklist additions are presenting an error message. We believe this has been happening for several months and will require some additional work to correct.

Update – 12/1 – 5:45PM – All systems are operational, a few minor issues remaining

 

  • Spam White/Blacklist additions are presenting an error message. We believe this has been happening for several months and will require some additional work to correct.
  • We are planning some work late this evening to move two servers, this will cause approximately an hour of downtime on console.iinet.com. It will not affect operations just password changes from the website while we do this work. We anticipate starting at 10:00PM.

 

Update – 11/28 – 11:00AM – All systems operations with a few minor exceptions

 

 

  • Missing folders after migration for customers using IMAP, please delete your profile and recreate. This will cause the server to sync your email again. Please make sure you have a backup.
  • Pine on the new shell server is operational, shell2.pacifier.net.
  • White/Black list intermittent reports of not functioning, we are investigating to determine the cause.

We appreciate your patience while we work on any open issues.

 

Update – 11/22 – 11:20PM – DNS issue from earlier today has been resolved, very sorry. All systems are operational. Details below on known minor issues we are working on.

 

Update – 11/21 – 9:30PM – All Systems are fully Operational, however we have heard from many people that are having problems sending email due to some incorrect settings that may have worked in the past.

Here are links to three common mail clients in use by our customers.

Outlook 2013 and newer

  • There are some notes on this link for older outlook versions that will help.

Mac Mail

Thunderbird

 

If you need assistance with your mail program and the above does not help please feel free to call us, if we don’t answer it does not mean we are not around but we will return your call. We have been answering the phones as much as possible and were available over the weekend trying to keep up and take care of as many of you as possible.

 

We do have some reports of some minor problems with some older lesser used functions, we will try to update this list as we learn about other issues.

 

  • White/Black list editor is presenting errors and reports of addresses not being blocked. We are investigating
  • Pine on the shell server is not accessing email, investigating and likely will replace the shell server sooner then planned.
  • Folders disappearing on customers using IMAP, you may need to connect to webmail.iinet.com
  • Reports of missing spam folders, being investigated currently.

 

Below is all the announcements that we posting during what was intended to be the replacement of a disk storage array. This upgrade was meant to be the first step in a series of smaller maintenance events. However several of the “older” servers following the reboot were not able to access the network storage on the new storage array. While we had expected some minor problems we didn’t remotely expect this to happen. There were three of us working on the move Wednesday evening / Thursday Morning that were left speechless by this series of events, well not really speechless but I won’t repeat here what was being said.

The decision was made to deploy new mail servers early Thursday morning, while we had new servers prepared for an eventual migration we didn’t expect to be doing this on the fly so to speak. Once this was done they performed very well however we quickly discovered how many of our customers had settings that while they may have worked previously simply were incorrect in a number of ways.  Some examples:

Mail clients (Outlook, MacMail, Thunderbird, etc) were not set to authenticate to send mail.

Full email addresses were not being used for the username, instead only the name left of @domain was being used.

The same mail server names were being used for both incoming and outgoing.

By the time we were “done” with the major work we had replaced 12 servers and done repairs on two web servers.

Many of these servers have not been rebooted in several years, we had concerns that given the age of them they possibly would not come live. We are continuing our upgrade plans once the dust settles from this.

 

 

Update 11/20 – All systems operational.

Update 11:00PM – 11/18 – 11:00PM – We believe that all systems are operational and have been since approximately 6:00PM, we have assisted several people who have had various issues. Many of these have been adjustments to settings that we set slightly different then what we have suggested for years. We are happy  to assist you with any changes. We will send a follow up email tomorrow with more details about what happened, we greatly appreciated everyone’s patience. We didn’t expect this maintenance work to happen like it did.

 

Maintenance Update – 11/18/2021 – 4:31PM  – We have discovered that some DNS servers are resolving about 40% of the time with the IP addresses of our old mail servers. We believe this will resolve itself over the next 45-50 minutes. Again we greatly appreciate your patience and understanding.

 

Maintenance Update – 11/18/2021 – 4:20PM – We have finished deploying replacement webmail servers to our data center and this service should be fully operational. Very sorry for the delayed report.

 

Maintenance Update – 11/18/2021 – 2:03PM – We have received reports of customers who are using webmail that are not seeing their additional folders. They are indeed on the server and we have a process running that will re-subscribe those folders. There was a naming issue from  the old system to the new, since we had to quickly deploy new mail servers we had not taken this into account to do ahead of time. These folders should start appearing as we do this.

 

Maintenance Update – 11/17/2021 – 1:40PM – Work is continuing to bring new web servers online to repair two old web servers that we had fail during  the migration over night. We are very sorry this is taking so long  to complete this, this failure was very unexpected. We will update this page with details as soon as we have them.

 

Maintenance Update – 11/18/2021 – 10:50AM – We believe that those of you using your own mail program such as outlook, thunderbird or a smart phone are working at this time to receive email, we are working on the ability to send email out as well as bring webmail.iinet.com back online. We appreciate your patience during this very unexpected series of events. 

 

Maintenance Update – 11/18/2021 – 9:45AM – We have had to deploy new email servers that we had been preparing earlier then expected to solve some issues we have been seeing after the disk migration. We are still in the process of this and it will take approximately 1 hour for DNS to update. We are very sorry for this unexpected problem.

 

Maintenance Update – 11/18/2021 – 9:10AM – We are still working on restoring service following some unexpected issues with some rather dated equipment. We greatly appreciate your patience.

 

Maintenance Update – 11/18/2021 – 8:08AM – During the migration we had some unexpected issues with the servers that are mail.iinet.com, we have migrated them to new servers that we had been preparing to eventually migrate too. DNS will update shortly which should restore email service, you may be able to reboot your computer. We are also working on restoring webmail.iinet.com concurrent to this.

 

Maintenance Update – 11/18/2021 – 7:00AM – We have been working as fast as possible to restore email service and the scheduled maintenance is taking longer then expected. We will continue to update this page as often as possible.

 

Maintenance Update – 11/18/2021 – 5:22 AM – Scheduled maintenance is still in process, we are working on bringing services online. We will continue to bring services online as quickly as possible. We appreciate everyone’s patience while we conduct this work.

 

 

 

Maintenance Notification – Updated 11/17/2021 – 8:00AM

 

Infinity Internet will be conducting a service affecting maintenance Wednesday November 17th starting at 11:00PM to replace a disk storage array. We expect this maintenance to take four to six hours. Web sites will be offline for approximately 1 hour and email will be unavailable but incoming delivery will be queued for the duration of the work. We will work to minimize the duration of this event and we greatly appreciate your patience as we conduct this maintenance.

This will require that services will be offline for customers with email address in these domain names.

@iinet.com
@pacifier.com
@nwlink.com
@proaxis.com
@e-z.net
@tstonramp.com
@us.world.net
@tillanet.com
This maintenance will be service affecting and you will not be able to check for email during this time and websites hosted on these servers will be offline. Following the completion of our work all email will be delivered.

 

11-7-2021 – 1:00PM: All systems operating normally

At the present time we are very actively working on our billing system migration, this is taking much longer then expected. While we are anxious to complete this we want to get this right the first time. If you have account changes you wish to make please email us and we will take care of these prior to the migration being complete. We know that many of you have called and emailed asking about the billing and how to update payment information. Believe me we are anxious to get the billing system and payment portal operational, it helps us a great deal to provide support actually as we can better assist you. In the interim we have not been disabling accounts for payment reasons and will provide plenty of notice once it is operational. We will need everyone to provide new payment information to us once we have completed this project.

We also are concurrently working on a server migration project that will affect some of our customers. The changes we are making will affect the Infinity Internet customers during what are hopefully some brief outages. For the curious among you the high level details of what we are doing.

  • Upgrades to all the Infinity mail server hardware, it is in place and configuration has been underway for approximately a month.
  • Updated webmail client to replace squirrel mail which was out of date several years ago.
  • Updated disk storage.
  • Webhosting upgrades are likely to bring the backend software up to date.
  • Likely deployment of new webhosting control panels and some additional features.

We will post an announcement on this page prior to making any server changes. We appreciate your patience while we work through these change, many of these changes are a fairly significant undertaking but there has been a fair amount of progress behind the scenes.