USEFUL SUPPORT INFORMATION

  • SUPPORT HOME
  • INFINITY INTERNET EMAIL
  • EASYSTREET BUSINESS EMAIL
  • BUSINESS EMAIL
  • HOSTED EXCHANGE
  • EASYSTREET.NET
  • DSL SERVICE
  • DIAL-UP ACCESS
  • WEB SITE HOSTING
  • INFINITY SHARED HOSTING
  • DNS HOSTING
  • ADMIN FOR HIRE
  • MISSING EMAILS
  • FREQUENTLY ASKED QUESTIONS

Configuring your software can be confusing. Most of us do it once and then forget about it. If you are having problems please verify your settings from this page for your software. 

A good test is to first check that your password is working which you can test by accessing your accounts webmail. 

Infinity Accounts: http://webmail.iinet.com

Easystreet.net Accounts: http://portal.office365.com

Easystreet Business Email: http://easystreetemail.com

We are working on updating this site with current information. If you don't find it you can check our legacy support sites.

Infinity: http://www.iinet.com/support/index.php

EasyStreet: https://support.easystreet.com/?page_id=105

Basic Information:

Infinity Internet email accounts include addresses with domains of @iinet.com, @pacifier.com, @nwlink.com, @proaxis.com, @tstonramp.com and other legacy domains. These accounts can be accessed with POP or IMAP using an email client, or using the webmail tool.

Server Settings:

POP Server:mail.iinet.com
POP Port:110
SSL:off
  
SMTP Server:smtp.iinet.com
SMTP Port:587
SSL:Auto
SMTP Auth.:Required, use same settings
 as the incoming mail server.

Please note, we no longer offer direct support of smartphones. The above settings will allow you to receive your email on any smartphone or tablet device. For assistance configuring these devices please refer to the phone provider.

Setup and Configuration:

Email Client Settings (Advanced Users)

iPhone/iPad

Android

Outlook 2010

Outlook 2007

Outlook 2002/2003

Outlook Express/Outlook 2000

Windows Live Mail

Thunderbird

Incredimail

Entourage

Mac Mail

Self Help:

What problem are you having?

How do I log into Web mail?

How do I find full email headers?

 

Basic Information:

For companies that have their own domain and only need basic POP or IMAP email service (Web mail included).

Business Email Features Overview

Frequently Asked Questions

Server Settings:

POP Server:pop.easystreetemail.com
POP Port:110
  
SMTP Server:smtp.easystreetemail.com
SMTP Port:25 or 5125
Authentication:Required, use same settings
 as the incoming mail server.

Please note, we no longer offer direct support of smartphones. The above settings will allow you to receive your email on any smartphone or tablet device. For assistance configuring these devices please refer to the phone provider.

 
 

Basic Information:

For companies that have their own domain and only need basic POP or IMAP email service (Web mail included).

Business Email Features Overview

Frequently Asked Questions

Server Settings:

POP Server:pop.easystreetemail.com
POP Port:110
  
SMTP Server:smtp.easystreetemail.com
SMTP Port:25 or 5125
Authentication:Required, use same settings
 as the incoming mail server.

Please note, we no longer offer direct support of smartphones. The above settings will allow you to receive your email on any smartphone or tablet device. For assistance configuring these devices please refer to the phone provider.

 
 

Important Announcement About Outlook 2016

Microsoft just released Office 2016 which includes the latest version of Outlook. At this time, we strongly recommend that EasyStreet Hosted Exchange clients not update to Office 2016.

Some versions of Exchange are not compatible with Outlook 2016 and may require changes to your Domain Name Services (DNS).

We are analyzing each account and will contact you by Monday, Sep 28, 2015 with some options to ensure your continued email service.

Basic Information:

For companies that have their own domain and need the features and flexibility of an Exchange Server for email.

This includes full mailbox synchronization (Calendar, Contacts, Inbox and Sent Items) to desktop machines running Microsoft Outlook or Entourage as well as Blackberry and mobile devices that support wireless ActiveSync (Non-Active Sync mobile devices are also supported with use of our GoodLink Service). Mailbox sharing, Outlook Web Access (OWA), Sharepoint Services and Public Folders are also features only available on our Hosted Exchange platform.

Hosted Exchange Control Panel Overview (Exchange Administrators)

Frequently Asked Questions

Setup and Configuration:

Migrating to Hosted Exchange

DNS Settings (Required for initial activation)

POP/SMTP Setup (Advanced Users)

Outlook 2003/2007 on Windows XP/Vista

Entourage 2004/2008

iPhone

Blackberry

Windows Mobile Device (ActiveSync capable)

Palm Treo (ActiveSync capable)

Palm and other Mobile Devices (Non-ActiveSync capable)

Self Help:

What problem are you having?

How do I log into Outlook Web Access (OWA)?

How do I create users?

Why do I keep getting overage charges for my mailbox?

How do I setup and manage Public Folders?

How do I recover deleted items?

How do I access shared calendars or mailbox folders using OWA?

How do I enable journaling?

SharePoint Help

 

 

Basic Information:

Previously @easystreet.com, Easystreet.net is Residential class email. It is now hosted on Microsoft Office 365 mail servers, and has one email address included with EasyDSL and EasyStreet Dialup packages.

It can be accessed via an IMAP client (such as Outlook, Outlook Express, Thunderbird, Mac Mail, Etc.) or via Web mail.

The email web portal can be accessed by browsing to https://portal.office.com.

Server Settings:
IMAP (incoming) Server:outlook.office365.com
Port:993
SSL:Required
  
SMTP (outgoing) Server:smtp.office365.com
SMTP Port:587
SSL:TLS
SMTP Auth.:Required, use same settings
 as the incoming mail server.

Please note, we no longer offer direct support of smartphones. The above settings will allow you to receive your email on any smartphone or tablet device. For assistance configuring these devices please refer to the phone provider.

Self Help:What problem are you having?

How do I log into Web mail?

How do I find full email headers?

 

DSL Service

Infinity and EasyStreet no longer offer DSL service to our customers. This service was discontinued in April 2021. If you are having problems connecting to the Internet please contact your phone or cable provider.

Shared Web Hosting

Important Information

As per our Services Agreement, Infinity Internet will not be held liable for any costs or damages incurred by use and/or attempted use of our hosting services. Please contact Infinity Internet Technical Support if you have questions about a specific application or resource.

Infinity Internet provides no web site development services, but we have relationships with a number of local developers. Ask our support team ( support@iinet.com) about developers who would be appropriate for your project.

Easystreet Webhosting Control Panel

 

Shared UNIXShared WindowsPersonal Web Space
linux_logowin_logopersonal

Connecting to your site for updates is done via ftp to ftp.iinet.com using your webhosting account credentials. Please note that we have multiple brands and this varies across them. For example if your webhosting credentials are @nwlink.com for example you would use ftp.nwlink.com.

If you have questions  about uploading content please let us know. 

We are available for an additional fee to install one of the many Content Management systems for your site but only for the installation not the actual web site design.

Basic Information:

Infinity Internet shared UNIX hosting for developers who want to take advantage of CGI, Perl, PHP or JSP languages

Infinity Internt hosting uses the following name servers;

Primary:ns1.iinet.com(64.255.237.240)
Secondary:ns2.iinet.com(64.255.237.241)
Tertiary:ns3.iinet.com(209.20.130.79)
Fourth:ns4.iinet.com(206.55.147.14)

Setup and Configuration:

 

 

Making DNS Changes (if managed by Infinity Internet / EasyStreet)

To change the contents of your domain name’s DNS entries in EasyStreet’s Name Servers, send e-mail to the EasyStreet Hostmaster hostmaster@easystreet.com. During the business day, requests are typically processed within 24 hours. A confirmation email is sent to the requestor once the requested change(s) have been made.

You can get information about the different types of DNS records you can define for a domain on our resource records page.

DNS Change Request Form

Transferring DNS Management to EasyStreet DNS Servers

Contact EasyStreet so that we may add your domain to our name servers. EasyStreet domain name service is a one-time $50/domain setup fee. After your domain is setup on our name servers, simply contact your domain registrar and change the name servers to those shown below. This will transfer DNS management for your domain to EasyStreet.  There are usually no transfer charges from registrars.

You will need the following information:

INFINITY NAME SERVERSns1.iinet.com
ns2.iinet.com

For Domain Registration and additional DNS Information send an email to support@iinet.com

 

Support for Admin for Hire can be found below. You may also get additional assistance by visiting the Atmosera Support page by clicking here.

EasyStreet Admin for Hire services have been rebranded under the Atmosera name.

System Administrator for Hire Form Help
 
 
System Administrator for Hire gives you the option to request an EasyStreet by Atmosera system administrator work on your Managed Server. EasyStreet by Atmosera system administrator work is billable at an hourly rate (billed in 1/2 hour increments) at $150 per hour during business hours (Monday through Friday, 8 a.m. to 5 p.m.) and $250 per hour (holidays and all other times).
 
EasyStreet by Atmosera employs certified system administrators, are specialists in Sun Solaris (Unix), Microsoft Windows NT 4.0 and 2000, Cobalt Linux (Unix), and Cisco IOS (routers and switches). This broad range of talent provides you with solid technical capability anytime you need specialized system administration tasks performed on your server.
 

System Administrator For Hire Work Request Form (PDF file)

 

Please include a step-by-step description of the tasks you would like us to complete in the space provided at the bottom of the form. This information is critical for the successful completion of your request.

 

System Admin for Hire Request Form Explanation

Please allow two business days advance notice for work requests, and indicate if this is an emergency. Please include the nature of the emergency for all emergency requests.

 

Contact Information: Only administrative and emergency contacts can make EasyStreet System Administrator for Hire work requests. We may need to contact you for clarification and/or suggestions about the work you are requesting.

 

When you would like the work performed? Please fill in the date and time you’d like us to work on your server, or simply indicate as soon as possible. Work requested outside of business hours (Monday through Friday, 8 a.m. to 5 p.m.) must be scheduled in advance and you must receive confirmation of a system administrator’s availability before we will commit to doing the work at that time.

 

How can you be reached during the scheduled time (required)? You must provide a telephone number where we can reach you. It is critical that we be able to reach you if we are unclear about your instructions or other issues come up during the requested system administration work. Unexpected things can happen when working on complex system and our ability to reach you is essential in our effort to complete the tasks you requested, and minimize, or prevent system down time. We will contact you at this number immediately prior to beginning the work (unless you expressly tell us not to call first).

Equipment or Service: Use separate forms with separate instructions for each computer, router or networked device that you want us to work on.

Friendly name or IPOSUsernamePasswordEquipment
Function
Type or Location
of Equipment

 

Friendly name or IP: The first column is where you identify the equipment you wish us to work on. Please give us the IP address or the name of the server or piece of equipment that will allow us to positively identify exactly which device to work on.

OS: Please tell us which operating system is running on the device. This allows us to quickly determine which EasyStreet system administrator to direct your request to.

 

Username: Please provide the account name you would like us to use when performing the work you are requesting. Most system administration tasks require that we use a privileged username and password. For Unix systems this is usually “root” except on Cobalt Linux where the privileged username is “admin”. For Microsoft NT or 2000 servers the username is usually “Administrator”. Even if you want us to perform the administration tasks as a non-privileged account, we still recommend that you provide the privileged username and password.

 

Password: Please provide the password for the Username provided. Please make sure the password is clear and legible. Remember that passwords are case sensitive and letters, numbers, and special characters can easily be confused. For instance; a lowercase “l” looks very much like the number “1”; and a lower case “t” can look very similar to the plus symbol “+”, etc.

 

Equipment Function: Please tell us what the equipment you want us to work on does. For example “FTP server”, “Web server”, etc. This will help our administrators better understand the tasks you are requesting.

 

Type or Location of Equipment: It is important for us to know where the equipment is located and what EasyStreet service the equipment is used for. An example would be “Managed Server with OS Management”.

 

Scope of Work: Use the lines provided to clearly describe the work you would like us to do. Please be as detailed and specific as you can, remembering that we may not be as familiar with your device or your configuration as you are. For example:

1. Login as Administrator.
2. Stop all SQL services.
3. Install SQL 7.0 SP1 from d:/files and reboot.

If you are unsure about the clarity or appropriateness of your instructions, please contact EasyStreet Customer Support, 503-906-7400, for assistance.

Final Notes: If for any reason problems are encountered in executing your instructions, EasyStreet will attempt to return the equipment to its previous state. An outage may occur if this attempt fails and EasyStreet accepts no responsibility for such outages. EasyStreet provides its professional System Administrator for Hire service through best efforts and bears no liability for any loss resulting from our efforts.

Submitting Forms: email the PDF form to advancedsupport@easystreet.com , or print up the PDF and fax it to 503-646-1400 attention Support.

This is a very common question that we get a lot. 

There are key pieces of information that we need to look at this.

  • The other persons full email address
  • When the message was sent, the date and time.
  • Were you the sender or the recipient of the message.

Please email these to support @ iinet.com and we will look into it. We can only see if it arrived on our servers and was either sent or received. Messages that are sent out we have no real way beyond that it was sent to the other servers to know what happened after that. The receiving party will need to provide the same information to their provider.

 

Q: Will my email address change as part of Infinity Internet taking over?

A: No, This should be a billing and new support team change.  Part of the reason we acquired the legacy business back from Atmosera was to prevent exactly this.

Q: Do I need to change any settings.

A: This has been one of our most frequent questions both emails and calls. The simple answer is no we have not changed any servers but may need to in the future and will let you know.

Q: Who is Infinity Internet?

A: Infinity Internet was the combination of 20 different service providers in 2002 that were combined following a series of Acquisitions. Simply put we are back. We are going back to our beginnings so to speak as part of this and you will see us use the Pacifier name more often going forward.

Q: Will my rates change?

A: The short answer is we are planning to look at all the rates going forward. This is not meant to make anyone panic but be upfront that we need to evaluate things. The current focus is to have an operationally solid service and deal with any issues.

Q: What are your plans going forward?

A: First we are working on a plan to upgrade several servers especially on  the legacy Infinity servers to modernize those services. We will be updating affected customers as needed but largely because of the way that it was deployed much of this can happen with minimal disruption to day to day operations. Essentially we were involved in the deployment many years ago and planned ahead for upgrades.